Privacy Policy

Primary Collaboration (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). 

We respect the privacy rights of our users and recognise the importance of protecting the Personal Information we collect about you.

This privacy policy is designed to outline how we manage the Personal Information we hold about our customers and visitors to this website, and how we comply with the privacy laws that we are legally obliged to comply with, including the New Zealand Privacy Act 2020.

In providing your Personal Information to us, you acknowledge this Privacy Policy. In turn, we agree to protect your Personal Information disclosing it only as set out below and instructed by you.

Personal information is information that relates to an identified or identifiable individual (Personal Information). If an individual can’t be identified (for example, when Personal Information is aggregated and anonymised), then the information is not Personal Information, and this privacy policy doesn’t apply to it.

This privacy policy is governed by New Zealand law. For more information about privacy issues in New Zealand and protecting your privacy, visit the New Zealand Privacy Commissioner's website at www.privacy.org.nz.  When handling Personal Information, we will comply with Applicable Privacy Laws, including (as applicable), the New Zealand Privacy Act 2020 (NZPA), the General Data Protection Regulation (EU) 2016/679 (EU GDPR) and the United Kingdom General Data Protection Regulation (UK GDPR). Unless a term has been defined in this privacy policy, it uses the same definitions as those used in our terms and conditions (Terms). 

CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

This policy was last updated on 21 November 2024.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM
We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products. 
  • third parties where you have authorised this or the information is publicly available.  

If possible, we will collect personal information from you directly.  

PERSONAL INFORMATION WE COLLECT
The type of personal information we collect and hold includes:

  • your name
  • email address
  • phone number
  • vehicle registration plate (if provided).

HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:  

  • another company within our group
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you (if necessary)
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise the above rights, email us at [insert email address].  Your email should provide evidence of who you are and provide details of your request (e.g., the personal information or the correction you are requesting).

We may charge you our reasonable costs of providing copies of your personal information or correcting that information.

INTERNET USE
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information. 

CONTACTING US
If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at admin@pcnz.com.cn.

If you wish to exercise your rights under this privacy policy or any Applicable Privacy Laws, you can email our Privacy Officer at admin@pcnz.com.cn.  Your email should provide evidence of who you are and details of your request (e.g., the personal information or the correction you are requesting).

If you believe we are unlawfully processing your personal information and wish to lodge a complaint, you can do so with us directly using the above contact details, or you can lodge a complaint with the New Zealand Privacy Commissioner. Information about how to lodge a complaint is available on the Privacy Commissioner’s website.